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OCR Level 2 Certificate Principles of Customer Service

This qualification is suitable for those who are:

  •  Preparing for employment in a job that involves customer service
  •  Starting work in a job that involves customer service and wishing to learn essential knowledge, understanding and skills at the same time as learning the job
  •  Already experienced in a job involving customer service and wishing to update their knowledge, understanding and skills in order to improve their customer service  performance
  • Returning to work or changing their job role to one which involves customer service
  • Embarking on an Apprenticeship in Customer Service

Qualification Achievement:

To gain this qualification, candidates must achieve a total of 13 credits from 3 Mandatory units:

Unit 1 – Understand the principles of customer service (4 credits)

Unit 2 – Understand the rules of customer service (4 credits)

Unit 3 – Understand the use of communication in customer service (5 credits)


Price £925


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