White Rose Training
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One Day Workshop - Advice Skills for the Funeral Sector

Advice can be defined as helping people choose between options. When helping a grieving relative you need excellent communication skills, including advice skills. Product knowledge is vital but your interpersonal skills will add value to your service and enable you to help your clients efficiently, comprehensively and with empathy.

Bring your product knowledge to this workshop and learn from our experts in Information Advice and Guidance to improve your professional skills.


What will the course cover?

The workshop will follow a step-by-step approach to conducting effective interviews with clients.  It will provide an overview of the key skills involved and participants will have an opportunity to practice skills.

  • Structure of interviews
  • 3 stage model – a way forward
  • The contract
  • The agenda
  • Setting and keeping to time constraints
  • Open and closed questions
  • Exploration
  • Reflecting back and paraphrasing
  • Skills Practice
  • Award of White Rose certificate of participation


 

This one day workshop is held monthly, at our Ware centre and is priced at £95 per delegate inclusive of lunch and refreshments. Alternatively we can deliver on your premises for £1000 plus trainers expenses for up to 14 delegates.


“Personally having the advice guidance training that I have really helped me when I changed my career, I was able to transfer the skills that I had and use them with confidence, when working with my families.  It was noticed by my colleagues immediately that I had some former knowledge as my interviews were professional, structured and I was successful in obtaining all the information in one session”

De Mason

A & C Tadman Ltd

February 2015



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